After you've made a successful purchase, your download link/links will always be sent out right away. However, there are reasons outside of our control that can prevent these from making it to your inbox.
Before contacting us for a new link please check for your email by trying these steps.
- Check your spam/junk folders and your Gmail Promotions folder/tab.
- Your download link will be sent to the specific email that you used at checkout so please verify that you are checking the correct email address if you have multiple emails accounts.
If the email is still nowhere to be found, it is possible that there could have been a typo in your email address or we've had a system glitch. If you believe this to be the case, please contact us at firstname.lastname@example.org with as much info as possible so we can quickly verify your order and issue you a new download link.
For the fastest assistance, please provide us with your invoice showing your payment, the email addresses you could have used, and your first and last name when contacting our support team.